Reviews and Rating of Agent That Find Assisted Living
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Folio one Reviews 0 - 10
Amanda of Carlsbad, CA Verified Reviewer
Original review: January. x, 2021
Information technology is difficult to believe that @AtriaSL just increased senior living rental rates past ten% later a twelvemonth in which fewer services than ever accept been provided due to COVID-xix. Our father is 91 years old, largely confined to his room – with no ability to dine or socialize in common areas due to COVID. At best, this is a thoughtless and unjustifiable charge per unit increase. At worst, this is an overt money-grab from captive seniors who accept few alternatives and express ability to alter their residential choices in this COVID environment.
HHS has authorized the Provider Relief Fund to subsidize COVID-related expenses and lost corporate profits for these communities. We practice not know whether Atria (or their parent companies or subsidiaries) received these funds. What nosotros do know, is that our father's social security payment increased $thirteen per month – well brusk of the $290 per calendar month Atria increase. How do you sleep at dark, Atria?
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Carol of Albuquerque, NM Verified Reviewer
Original review: March ten, 2020
The Independent Living/Assisted Living part of Atria Vista del Rio in Albuquerque is very pleasant and the food is pretty good. The all-mean solar day dining selection in that department is a real advantage. We did accept some authoritative problems but they were manageable and resolvable. However, when we needed to move my then 89-yr old Mother into the Memory care department (known as the Life Guidance Section) the long nightmare began. Actually, things went well for the first few months but so the LG Manager (who was very resident and family focused) left for a better opportunity and then the next 1 (who was resident comfort and safety focused) was elbowed out in an administrative scuffle.
The current manager appears to know how to hang on to his job in spite of a series of never-should-have-happened incidents. He knows how to focus on the paperwork without being distracted by those bothersome residents and their little safety needs. Caregivers and cleaners effort just they are poorly trained and supervised by the Med Techs who are non supported by the management. We finally moved my at present-ninety-year-old mother and she is flourishing in her new location.
I am asked to requite more item: Moisture-proof cover removed from residents personal mattress, resulting in resident's sleeping on urine-soaked mattress; staff's failure to provide paid-for services with the argument that private caregiver (brought in for specific task) should practise it; removal of leg rests from wheelchair, resulting head injury to resident when pitched forward out of the chair...
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Mark of Asbury Park, NJ Verified Reviewer
Original review: Jan. 25, 2020
My mother has been at an Atria assisted living location in NJ for a few years now. Non sure what is going on at the Corporate level, just the food provided to the residents has go mostly inedible from: Stale bread to uncooked potatoes, rice, tuna fish served without mayonnaise etc etc... They are often out of eggs for breakfast, lettuce for salads etc. THIS IS Appalling! It is very articulate that there is no oversight regarding what comes out of the kitchen. They obviously budget extremely low for food as the food is very depression in quality and must exist cooked by minimum wage workers with no foodservice experience who could care less about whether the food has any taste or quality at all.
This particular Atria has hired and fired 3 directors and ii or three culinary directors in the last three years. Complaints are met with friendly lip service such as "We're in the process of hiring a new Culinary director, just be patient." We've heard it over and over once again. It is very clear that this corporation views their residents not as human being beings but as elderly people who will eat anything they're served, and won't complain.
It is appalling that residents who send $6000-$9000 a month to this visitor tin can't get a fresh meal with some flavor! They should be eating filet mignon every nighttime for those prices! Something is terribly amiss at Atria Senior Living! There must be something very amiss on the Corporate level at Atria. If you're considering an assisted living facility for your loved ane, exercise yourself a favor and look elsewhere.
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Rick of Manhattan Embankment, CA Verified Reviewer
Original review: Aug. 1, 2019
Atria memory intendance in Bolingbrook is fairly new at the time of this review with a limited patient population and a meaning amount of unused capacity. The physical facility is fairly nice as memory care facilities get (and we've toured well-nigh all of them in this full general area). They market themselves well and we had high hopes. Unfortunately, they take not (at least as nonetheless) adult sufficient care protocols or gained the experiences needed to properly manage someone in my mother's condition (significant dementia but still oftentimes "there" with a desire to be as contained and mobile as possible). Additionally, they must be under farthermost pressure to increase revenue with their currently limited patient population as they take used every trick in the book to get more than money out of us (many of which are clearly unethical; if non illegal).
Specific issues include but are not limited to:
1. Crave u.s.a. to hire an outside caregiving business firm to sit with my female parent 24/seven (and they'll boot my female parent out if we don't practise this). This costs equally much as Atria itself and so doubles what we budgeted. Because nosotros're paying for the 24/7 companionship, the Atria staff take felt free to ignore my mother entirely and don't even answer to emergency calls for assist.
2. Send my mother to an inpatient psychiatric hospital if her behavior is anything less than absolutely perfect. As an example, my mother in one case took a bite of food off of her neighbor's plate (something yous'll see 100 times in this cognitively-impaired population) and off she went to the psych ward for more meds.
3. We got telephone calls for small matters but not for major developments. There were every bit many as four or five call a day on things like she fell onto her butt getting out of bed but didn't hurt anything. When the doctor changed her meds though, no i told us at all and nosotros had to notice that out from the psych infirmary when they sent her there a few days afterward. This is particularly egregious because Atria was aware that my mother has problems with a great many meds and that the topic of meds is at the top of our listing of concerns.
4. In add-on to the enormous monthly room fee that they quote yous & sell you on, their contract too requires you to pay an boosted monthly care fee that: a) They have sole discretion to ready, and b) That they explicitly state does "not guarantee that you will whatsoever receive any specific level of service". Six weeks in, they doubled our care fee while changing nothing in their service levels (and, as explained above, made us hire, at our own additional expense, an outside caregiver to provide 24/7 services to my mother). We are talking about serious 4-figure dollar amounts per calendar month.
5. The billings we received were incorrect and nearly impossible to understand. I accept spent my professional career working equally a forensic accountant and am currently serving equally the partner in charge of a consulting practice in that field at one of the Big 4 firms. I spent a serious amount of time studying these bills and managed to figure a lot of it out but, even with all my training & feel at this sort of thing, I couldn't make sense of a lot of it. I just got off of an hour long call with Atria nearly the portions I could non understand and, fifty-fifty following that call, there are four billed items that the two of us working together still tin't figure out. Information technology is beyond my ability to comprehend how such a simple transaction could exist made so impossibly difficult to sympathise. Whoever created their billing system has a truthful gift for creating confusion. I truly could not have come with something so difficult to decipher if it was my job to practise and then.
I really hope that Atria can become its human activity together on these bug and all of their bug. The area is in desperate need of a quality memory care facility.
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Stephen of Boston, MA Verified Reviewer
Original review: July 25, 2019
Could not provide adequate care for my grandfather with Alzheimer'due south and sent him to the hospital before notifying any family members. When they did notify u.s.a. and we got to the hospital he was not in that location. They told us i identify when he was really sent to some other. When we contacted them trying to locate my grandfather they seemed uncaring and nonchalant about the fact that we could non locate him.
Vicki of Arlington, TX Verified Reviewer
Original review: Jan. 7, 2019
First, this is NOT a criticism of staff, which are very good, but of management's failure to resolve an outcome that has persisted for 4 months at the Lake Arlington Atria Senior Living. There continues to be a VERY strong urine smell coming from one resident's room and the hallway outside that room, which is next to my father'due south room. It is sometimes and so stiff that it makes me gag. If such a odour had been present 1.five years ago when I first visited I would NOT have selected this facility for my father and mother. It may be coincidence, but this was non an effect until Atria took over what was a Brookdale property in 2018. In improver.
N. of Ann Arbor, MI Verified Reviewer
Original review: Sept. fifteen, 2018
I was wrongly admitted to the secure Alzheimers unit, even though I do non take the disease, only some balmy memory loss (which has since returned) following a fall. Management refused to change the decision, despite recommendations of my main doctor, neurologist, and psychologist. My family unit and I are needing to discover a more upstanding assisted living facility. Apparently Atria management is fugitive any liability that might incur if they release me. And the place is unconscionably expensive, the nutrient mediocre, although staff (not direction) seems competent.
Donna of Davidsonville, MD Verified Reviewer
Original review: July 30, 2018
O.M.Gosh! If yous value your sanity, look elsewhere and do Non pass go...and become to Atria Senior Living @ Manresa in Annapolis, MD! In fact, y'all CAN'T pass go...they'll Take your $200!! They do MONTHLY assessments, in my stance, to see if they tin upgrade their charges. My father-in-police force went from a Level one care in Jan i, 2018 to a Level five on February i 2018 -- with admittedly NO changes in his needs or medicines!!! I had to fight that with endless phone calls and emails. They proceeded to go on to overcharge him. It took me several months but I finally got that corrected.
I told them I wanted a bank check for a refund for the overcharges. That took two+ more months. I SPECIFICALLY SAID Exercise NOT TAKE THAT AMOUNT OFF HIS Pecker. I wanted a check to deposit to cover the checks he had to write. They screwed that upwardly over again with ongoing billing. He's but been there for 7 months and EVERY month there is a screw upward. I'one thousand only 15 minutes away and have directed them to contact me, his power of chaser, for everything. They set him up with one of 'their' doctors, charged him for an part visit and put him on medication without my noesis!! You can't make this ** up!! How do yous spell insanity? :'Atria Manresa in Annapolis MD'.
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E of San Mateo, CA Verified Reviewer
Original review: Nov. vii, 2017
This is not near the intendance, only a Senior is on a fixed income. We inquired about rates and were told 3-4% annually for the past ii years. NOW, information technology's the 2nd yr, subsequently a seven.4% rate hike at the start of 2017. Now it's an 8.viii% increase for 2018! Very unreasonable for any living establishment to raise the Care almost twenty% in two years, and housing/room rates 17%. Please consider this if you are looking at moving your parent to ATRIA Senior Living in the San Francisco BAY Area.
Lottie of Bedford, TX Verified Reviewer
Original review: Sept. 18, 2017
My married man was in respite care for simply 72 hrs., considering of my requiring surgery. I will never permit this to happen again, nor will I consider Atria in our futurity needs. They charged u.s. $i,000.00 for the 72hrs., which is ridiculous, and he had no special needs or care.
Source: https://www.consumeraffairs.com/assisted-living/atria-senior-living.html
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